RETURN AND REFUND POLICY

RETURN AND REFUND POLICY

Return & Exchange Policy – Global Coverage

We want you to shop with peace of mind. That’s why we offer a clear and fair Return & Exchange Policy for all customers across the United States, United Kingdom, European Union (including Spain), Canada, Australia, and more.

 

 RETURNS

You can return your item if you're not fully satisfied. Return periods vary by country:

United States & Canada: Within 30 days of receiving your order.

United Kingdom & EU (e.g. Spain, France, Germany): Within 14 days, under the legal right of withdrawal.

Australia: Within 30 days of delivery.

 

Return Conditions:

 

Items must be unused, in original packaging, and in resalable condition.

We do not accept returns on personal care items, perishable goods, final-sale items, or customized products unless faulty.

 

 EXCHANGES

We accept exchanges for items that arrive damaged, defective, or incorrect.

Notify us within 7 days of delivery.

Send photos or video as evidence.

We’ll offer a replacement or full refund, depending on your preference and stock availability.

 

 REFUNDS

Once we receive and inspect your return, we’ll notify you by email.

Refunds will be issued to your original payment method within 5–10 business days.

Original shipping charges are non-refundable, unless the return is due to our error.

 

 RETURN SHIPPING

Customer responsibility: Unless the product is defective or incorrect.

We recommend using a trackable shipping method.

Lost or unauthorized returns will not be eligible for refund or exchange.

Country-specific notes:

EU & UK: Consumers have the right to return without giving a reason within 14 days.

US, CA, AU: Return policies follow voluntary retail standards unless otherwise stated.

 

 HOW TO START A RETURN OR EXCHANGE

Email us at [contato@enoughdream.com] with:

Your order number

Reason for the return or exchange

Photos (if applicable)

We’ll respond within 1–2 business days with return instructions.

 

 IMPORTANT

Items returned without authorization or after the return period will not be accepted.

We reserve the right to decline returns if the product is used or damaged by the customer.

Return policies may differ slightly depending on regional consumer laws.

 

 TRUST & COMPLIANCE

Our policy is:

GDPR-compliant (for EU)

Consumer Rights Act compliant (UK)

Designed to support customer satisfaction, brand trust, and compliance with advertising regulations