Frequently Asked Questions
Is this website secure?
Our site is 100% secure when making a payment, as we use the payment gateway, nationally recognized as Mercado Pago. Any type of bank or credit card information is secured by Mercado Pago's encrypted technology, which keeps the customer's bank information in absolute secrecy, so that you can make your payment in peace. Mercado Pago uses several security and privacy protocols. Therefore, the seller (in this case, us, from Lojas Tem Tudo Brasil) does not have access to any of your personal information, as well as permission to share data with third parties.
What is the deadline?
Bearing in mind that our products are imported and come to you directly from our manufacturers outside Brazil, our deadline for you to receive the product varies from 15 to 40 working days, counting from the posting date
When and how will I receive my tracking code?
The tracking code will be automatically sent to your email within 7 business days after your product is shipped. If you have not received your tracking code by the deadline, send an email to contato@enoughdream.com. We remind you that it is essential that you provide your order number in the mentioned email. Without the number it will not be possible to fulfill your request.
How to track my delivery?
You can search for your package by inserting the tracking code received on the website: http://www.enoughdream.com
Can I exchange or return my product?
Our biggest commitment is to your complete satisfaction. If you chose your product in our virtual store, but upon receiving it, you found that there is a manufacturing defect, or even if you were dissatisfied with the product purchased, we guarantee your right to exchange or return it as provided for in the Code of Defense of Consumer
The first step for an exchange or return is to send an email to our Call Center at: contato@enoughdream.com Our team will instruct you on how to proceed with the exchange or return of the product. Once we receive the package, we will review it to confirm that everything is in line with the conditions for returning the item. After confirmation, our service team will contact you so that the customer can make the desired choice: 1. Exchange for any product that is available in our stock; 2. Receive full compensation for the amount spent on the product(s).
Will I have to pay the postage fee?
ENOUGHDREAM.COM Stores are responsible for the postage fee, required by the Post Office, in all deliveries. *Postal dispatch should not be confused with tax or freight. "The Postal Dispatch is an import support service paid by importers for the administrative support that Correios provides to the activities of customs treatment of imported international parcels. The service refers to the activities of support to customs treatment carried out by the postal operator, such as receiving of objects and inspection by x-ray, formalization of importation in the Federal Revenue system (when applicable), treatment of eventual nonconformities (objects prohibited, dangerous or with specific requirements imposed by the customs authority for admission), collection and transfer of taxes to Federal Revenue (when there is taxation), provision of information to the importer for clearance of the shipment via the Internet, among others".