Shipping

DO YOU SHIP GLOBALLY?

Shipping is WORLDWIDE on ALL PRODUCTS!

WHEN WILL I RECEIVE MY ORDER?

Orders ship directly from any of our many national and international warehouses and they will do everything they can to get your order to you as quickly as possible! Please allow 1-3 business days for your order to ship (with up to 6 business days at peak times). The day the order is placed is counted as day 0. Due to the popularity of our offers, the average standard delivery time is 15-25 business days (to most parts of Europe and US/UK/Canada/Australia). The day of dispatch is counted as day 0. The Christmas season is the busiest time of the year, therefore delivery times may increase by up to 30 calendar days. Other countries may take about 1-6 weeks (varies from product to product) due to travel distance and customs. Please note that due to the extreme popularity of our offers, these are estimates only.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. Usually, there are no custom or tax charges, however, there are always rare exceptions.