RETURN AND REFUND POLICY

RETURN AND REFUND POLICY

Return & Exchange Policy – Global Coverage

We want you to shop with peace of mind. That’s why we offer a clear and fair Return & Exchange Policy for all customers across the United States, United Kingdom, European Union (including Spain), Canada, Australia, and more.

 

 RETURNS

1. EU + UK + EEA Countries (Germany, Denmark, France, Netherlands, Sweden, Norway, UK) You must follow:

14 days to withdraw after receiving the order

14 more days to ship the return after notifying your decision

Refunds must be processed within 14 days of receiving the returned goods

This framework is non-negotiable for compliance.

2. North America (United States & Canada) There is no federal mandatory return period, so stores typically use:

30 days after delivery

This is already in line with customer expectations and industry practice.

3. Switzerland No legal obligation to accept returns for non-defective items

However, Swiss consumers have become accustomed to voluntary return windows from online stores

A typical competitive window is 10–30 days

To simplify, you can align Switzerland with your 30-day policy, which is common among cross-border EU stores.

4. Rest of the World Most countries do not have strict return laws for international e-commerce, so you can define a consistent timeframe, such as:

30 days after delivery

This keeps your policy simple and attractive while staying legally safe.

Recommended Unified Global Policy Structure Here’s a structure I recommend for your store (I can write it professionally if you want):

A) EU, UK, Norway, Switzerland 14 days to request a return (legal withdrawal for EU/UK/EEA)

14 additional days to send the product back

B) United States, Canada, Switzerland (voluntary) & Rest of the World 30 days after delivery to request a return

C) Condition of Items Items must be unused, in original condition, and with tags/packaging

Certain items may be excluded (custom items, consumables, etc.)

D) Refund Times Refund issued within 5–14 business days after the return is processed

 

Return Conditions:

 

Items must be unused, in original packaging, and in resalable condition.

We do not accept returns on personal care items, perishable goods, final-sale items, or customized products unless faulty.

 

 EXCHANGES

We accept exchanges for items that arrive damaged, defective, or incorrect.

Notify us within 7 days of delivery.

Send photos or video as evidence.

We’ll offer a replacement or full refund, depending on your preference and stock availability.

 

 REFUNDS

Once we receive and inspect your return, we’ll notify you by email.

Refunds will be issued to your original payment method within 5–14 business days.

Original shipping charges are non-refundable, unless the return is due to our error.

 

 RETURN SHIPPING

Customer responsibility: Unless the product is defective or incorrect.

We recommend using a trackable shipping method.

Lost or unauthorized returns will not be eligible for refund or exchange.

Country-specific notes:

EU & UK: Consumers have the right to return without giving a reason within 14 days.

US, CA, AU: Return policies follow voluntary retail standards unless otherwise stated.

 

 HOW TO START A RETURN OR EXCHANGE

Email us at [contato@enoughdream.com] with:

Your order number

Reason for the return or exchange

Photos (if applicable)

We’ll respond within 1–2 business days with return instructions.

 

 IMPORTANT

Items returned without authorization or after the return period will not be accepted.

We reserve the right to decline returns if the product is used or damaged by the customer.

Return policies may differ slightly depending on regional consumer laws.

 

 TRUST & COMPLIANCE

Our policy is:

GDPR-compliant (for EU)

Consumer Rights Act compliant (UK)

Designed to support customer satisfaction, brand trust, and compliance with advertising regulations